Use This Script to Lower Your Cable and Internet Bills

An initial draft of this script was created by NerdWallet using automation technology, then thoroughly reviewed, edited and fact-checked by NerdWallet’s human writers and editors.

Your cable and internet bills are often flexible. Many providers are willing to adjust their pricing, and a simple phone call can lead to meaningful savings.

Now is the perfect time to negotiate. In December and January, many providers roll out promotions to attract new customers and are motivated to retain loyal ones.

The script below can help you make your case to a representative, who may help you access promotions, adjust your plan, waive fees or find other ways to help you save money.

Before calling, review your current plan and how long you’ve been a customer: More than a year of on-time payments may be worth a loyalty discount. Look into promotions your provider and competitors are offering, too, and analyze your monthly bills in case you want to ask about any charges.

This prep work helps you become a more informed and effective negotiator. Find more tips on how to prepare for your call and make the most of it below the script.

When you’re ready, find your provider’s customer service number on its website or your bill. If you hit an automated menu, you may have to say “speak to a representative” a few times.

Be polite but firm with the rep. You’ve got this.

‘Hi, I’m [Your Name]. I’ve been reviewing my expenses and want to talk about ways to lower my bill or get more value. Can you help me with that?”

“Could you please look at my account and see if there are any adjustments we can make based on my usage or services I’m not fully using? I want to make sure I’m not overpaying for features or channels that I don’t really need.”

Now is the time to reference your research, which we’ve outlined below the script. Choose from these six prompts, based on your situation.

If you’ve noticed your rate recently increased or is set to do so soon

“I noticed that my rate recently increased (or is set to increase soon), and I’d like to understand why. Is there a way to adjust my bill or renew a promotion to keep my costs more manageable?”